Product Warranty

1. To CCTV Cameras(IPC,AHD/CVI/TVI/CVBS),Access control and POE Switch
a. 2 years, products with your own logo or without logo
b. 2 years, products with PLSECU logo

a. 1 year, products with your own logo or without logo
b. 2 years, products with PLSECU Logo

3.To CCTV Accessories (Like Power supply, Video Balun,CCTV tester,Lens etc) 1 year warranty only.

All above PLSECU Products are warranted for 2 years(except CCTV Accessories) from the date of the final invoice to the end-user, however proof of purchase is the responsibility of the reseller.

PLSECU products carry a three (2) year limited warranty. Digital recording and storage products are also warranted for 2 years. * Per a special agreement with Western Digital, as of July 2017, PLSECU also warrants factory installed Hard Drives for the full 3 year span of the recorder warranty provided that the recorder was purchased through an authorized PLSECU distributor.

This warranty shall not apply to repairs or replacements necessitated by any cause beyond the control of PLSECU, including but not limited to, acts of nature, improper installation, excess moisture, misuse, lack of proper maintenance, accident, voltage fluctuations, or any unauthorized tampering, repairs or modifications. This warranty becomes VOID in the event of alteration, defacement, or removal of serial numbers.

A Return Authorization number or "RA" number must be obtained prior to the return of any item for repair, replacement, or credit. PLSECU requires that this "RA" number be clearly printed on the outside of the shipping carton to avoid refusal of said shipment. The Return Authorization number expires after 30 days. Products returned after the 30 day period will be subject to refusal. Shipping charges, if any, must be prepaid. A copy of the bill of sale (or invoice of purchase), together with a complete written explanation of the problem must accompany all returns.

PLSECU makes no warranty or guarantee whatsoever with respect to products sold or purchased through unauthorized sales channels. Warranty support is available only if product is purchased through a PLSECU Authorized Re-seller.

*Limited Warranty means that PLSECU reserves the right to repair or replace any product found defective within the warranty time period, prorated to the date of original purchase. If PLSECU cannot repair the product, PLSECU reserves the right to replace it with an equal or better product and grade at PLSECU's discretion.
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